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Support Shipping Policy

Last Updated in June'23 SHIPPING POLICY

Last Updated in June'23 SHIPPING POLICY

For our logistic service, Balance Ayurveda partners with reputed logistics companies to ensure that all our products reach you in perfect condition. We ensure to use of the best quality packaging materials, sourced from reliable vendors and ensure thorough testing of package worthiness before using them for shipping and delivery of our products.

 

How does the delivery process work?

Once our system has processed the order that you have placed with us, your products are thoroughly inspected to ensure that they are in perfect condition. After the products have been subjected to thorough inspection and passed the final round of quality checks, we pack and hand over your products to our trusted logistic partner.

Our logistic partner will then deliver the products to you at the earliest possibility. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to resolve the same.  

Please note that all products ordered by you (including any gifts bundled with the product that you have ordered) will be shipped to you at the shipping address, provided by you at the time of placing your order, with an invoice. While we strive to ship all products in your order together, this may not always be possible.  

What is the range of locations to which Balance Ayurveda ships its products? 

Balance Ayurveda ships throughout India to almost all pin codes. The list of pin-code serviceability might change from time to time depending on our logistics partners. You can check if we deliver to your shipping address by typing in your pin code on any of our product pages listed on our website or by entering your shipping details on the checkout page. 

Is it possible for me to track my order? 

As soon as you place your order with us, your order is processed from our concerned warehouse. Once your order has been dispatched from our warehouse, you shall receive a confirmation email, at the email address provided by you at the time of placing your order with us, containing the details of the tracking number and the courier company that is processing your order.  

How long will it take for my order to reach me? 

At the time of placing your order, depending on your shipping address, an estimated time of delivery would be shared with you. As we maintain inventory of all products we sell on our website, you can rest assured that the products will be dispatched within 24 hours of placing the order. We aspire to get your product delivered within 2-7 days of you placing your order with us depending on the geography you are ordering from to the shipping address mentioned at the time of placing your order but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer. Please note that Balance Ayurveda will try its level best to make sure that you receive your order as soon as possible but Balance Ayurveda is not liable for any delay in delivery by our logistics partner.  

NOTE: Due to COVID-19, it could be possible that the delivery of your products could be delayed. As such for the time being, we cannot commit to delivery timelines. We do request you bear with us in the case of slight delays. As per safety protocols, while we are currently accepting online orders to shipping within India, due to changing nature of the situation, we reserve our right to pause deliveries at any time if so warranted. 

What time of the day will my order be delivered?

Our logistic partner will make sure to give you a call before delivering the product to the shipping address you provided when placing your order with us. Please make sure you are available to receive the calls as usually after 3 (three) failed attempts of trying to deliver the products at the shipping address mentioned, the product shall be returned to our warehouse. 

What are the shipping charges applicable to my order?

Shipping and handling charges may vary based on the product ordered, packaging size, and other considerations. This amount will be charged to your total bill at the time of placing your order with us on the Website. The shipping and handling charges are given at the time of check out and you will be informed of the same before making payment for the order placed. 

Please note that Balance Ayurveda does not charge any separate shipping charges in addition to the invoice amount shown at the time of placing the order.

Delivery Information 

If no one is available at the address when the delivery of your products is attempted, our logistic partner will make 2 (two) more delivery attempts subsequently. Please note that you can contact our Customer Services hotline for rescheduling the delivery date and we shall try to accommodate your request to the best of our abilities. If the aforementioned 3 delivery attempts are unsuccessful, our logistic partner will return your package to us

Notification of changes in the Shipping and Delivery Policy

We keep our Shipping and Delivery Policy under review to make sure it is up-to-date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.

Contact Information 

If you are not satisfied with the quality of the product delivered to you or with the delivery experience, we welcome you to drop an email to care@balanceayurveda.in to allow us to look into the issue and address the same on a case-by-case basis.